Refunds & Return Policy

PHYSICAL SHIPPED PRODUCTS

QMEDIX will allow returns on physical products (such as shipped, printed books) on a case-by-case basis at the discretion of Customer Service.
  • The acceptable conditions for returns or exchanges of physical products include material defect at the point of delivery or incorrect product order (for exchange). In most other cases products are non-returnable. ·      
  • Except in the case of material defect, physical products approved for return or exchange must be in new or unopened condition. Used products are non-returnable.   
  • Return or exchange must be initiated by the customer within 30 days of purchase.
  • Only products purchased directly from QMEDIX are eligible.
  • Reseller purchases are non-returnable.
  • Bulk orders of more than 10 items are non-returnable.
  • In the case of material defect, no return shipping or restocking fees are applicable. In other cases of approved product return, a restocking fee of up to 20% of purchase price may apply.
  • To initiate a return or exchange of incorrect or damaged products, please contact Customer Support at hello@qmedix.org to discuss the issue and possible resolution. Please have the QMEDIX order or invoice number and billing contact information ready when contacting us.

DIGITAL PRODUCTS (CLOUD PRODUCT SUBSCRIPTIONS, eLEARNING SUBSCRIPTIONS, DOWNLOADABLE PRODUCTS)

QMEDIX will allow returns or exchanges for digital products on a case-by-case basis at the discretion of Customer Service. Only digital products that have not been used or accessed may be eligible for return or exchange. Generally, digital products that have been accessed are not refundable.
  • Return or exchange must be initiated by the customer within 30 days of purchase.
  • Only products purchased directly from QMEDIX are eligible.
  • Reseller purchases are non-returnable.
  • Bulk orders of more than 10 items are non-returnable.
  • To initiate a return or exchange of digital products, please contact Customer Service at hello@qmedix.org  to discuss the issue and possible resolution. Please have the QMEDIX order or invoice number and billing contact information ready when contacting us.

EXCHANGES

Exchanges for physical products:
  • All exchanges start with contacting Customer Service at hello@qmedix.org.
  • If you ordered an incorrect product and wish to exchange, you will be responsible for all shipping charges.
  • If QMEDIX shipped you an incorrect product, we will provide a free return shipping label for the exchanged items.
  • If approved for exchange, QMEDIX will ship the replacement product(s) within two business days.
  •  Payment or credit for any differences in pricing between dissimilar products in exchange will be verified in discussion with Customer Service. New payments or credits applied will appear in emailed transaction statements.
  • As always for customers outside the US, any customs fees, duties, taxes, or brokerage fees charged upon import are borne by the customer and are determined by the country of import. Feel free to contact your local customs office for further information or import fee estimates.
  • Exchanges for digital products: All exchanges start with contacting Customer Support at hello@qmedix.org.
  • If approved for exchange, Customer Service will work directly with the customer to exchange digital products.
  • In most cases, digital product exchanges will be fulfilled within one business day. In some cases, it may take up to five business days to fulfill the exchange.
  • Payment or credit for any differences in pricing between dissimilar products in exchange will be verified in discussion with Customer Service. New payments or credits applied will appear in emailed transaction statements.

REFUNDS

Orders that are canceled before shipping can get full refunds applied within two to three business days. You must first contact Customer Support @ hello@qmedix.org  if you wish to cancel your order.

Approved refunds for returned physical products:
  •   No refunds are available without first contacting Customer Service and getting approval for product return.
  • Full or partial refunds will be applied using a similar payment method (credit back on credit card used or check cut for received check). If these methods are unavailable for some reason, or if the customer prefers, refunds will be issued in the form of store credit.
  • Refunds will be processed within five business days of receipt of returned product. Approved refunds for digital products:
  • No refunds are available without first contacting Customer Service and getting approval.
    Full or partial refunds will be applied using a similar payment method (credit back on credit card used or check cut for received check). If these methods are unavailable for some reason, or if the customer prefers, refunds will be issued in the form of store credit.

    • Approved refunds for digital products: 
  • No refunds are available without first contacting Customer Support and getting approval.
    Full or partial refunds will be applied using a similar payment method (credit back on credit card used or check cut for received check).
  • If these methods are unavailable for some reason, or if the customer prefers, refunds will be issued in the form of store credit.
    Refunds will be processed within five business days of refund approval.
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